At CyberSapiens EdTech, we strive to provide high-quality online learning experiences. This Refund and Cancellation Policy governs all payments made via our platform, which delivers both self-paced and instructor-led digital courses through our LMS, and applies to both domestic and international users.
By purchasing a course or subscription on our platform, you agree to the terms stated below.
1. General Policy Overview
This Refund & Cancellation Policy governs all payments made via our platform, which delivers both self-paced and instructor-led digital courses through our LMS. The policy applies to both domestic and international users.
By purchasing a course or subscription on our platform, you agree to the terms stated below.
2. Self-Paced Courses (Non-Refundable)
- All sales for self-paced courses are final.
- Once payment is successfully processed, learners receive immediate access to digital content.
- Due to the nature of digital goods and instant delivery, we do not offer refunds or cancellations for self-paced course purchases under any circumstances.
3. Instructor-Led Courses (Conditional Refund)
Refunds for instructor-led programs are governed as follows:
a. Refund Window
- Refund requests must be made within 30 days of payment.
- The 30-day window is calculated from the date of payment, not from the course start date.
b. Eligibility for Refund
Refunds may be partially or fully approved at the company’s discretion based on:
- Percentage of course completed.
- Usage patterns.
- Whether live sessions were attended.
Gateway and processing charges or international gateway fees will be deducted from any approved refund.
c. Abuse Prevention Clause
We reserve the right to deny a refund if:
- A student has accessed a substantial portion of the course.
- There is a pattern of frequent refund requests.
- There is suspected abuse or manipulation of the refund policy.
4. Subscription-Based Courses
- For courses with monthly or annual subscriptions, users may cancel at any time.
- Cancellations will be effective at the end of the current billing cycle.
- No refunds will be issued for the current cycle once payment is processed.
- Users are responsible for managing renewals via their account settings or by notifying support before renewal.
5. International Payments
- We accept international payments via supported gateways.
- Currency conversion charges, if any, are levied by your card provider and are non-refundable.
- Gateway fees are non-refundable in all refund scenarios.
6. Taxes
- Applicable GST (India) or VAT (international jurisdictions) will be charged based on the student’s location.
- Taxes collected are not refundable after a transaction has been processed.
7. Certificate & Content Access Conditions
- Certificates are awarded only upon full course completion.
- Course content is non-downloadable and can only be accessed through our LMS platform.
- Access may be revoked if a refund is approved and processed.
8. How to Request a Refund
To request a refund (in eligible cases):
- Email us at
- Please include:
- Full Name
- Email ID used for registration
- Course name
- Date of payment
- Reason for refund request
We aim to respond to all refund requests within 5–7 business days.
9. Dispute Resolution & Jurisdiction
- For Indian users, this policy shall be governed by and construed in accordance with the laws of India, with jurisdiction in [Your City, State].
- For international users, disputes will be resolved under applicable laws but governed by the same terms herein.
- All efforts will be made to resolve disputes amicably before legal escalation.
10. Modifications to This Policy
We reserve the right to amend this Refund & Cancellation Policy at any time. Any changes will be communicated via our platform or by email and will take effect immediately upon update.
11. Contact Us
For refund or cancellation requests, please contact us at:
📧 Email:
📞 Phone: +91 63640 11010
🏢 Address: First Floor, Roben Plaza, D.No. 1, 170/31, Airport Rd, Padavinangady, Mangaluru, Karnataka 575008
By purchasing a course on CyberSapiens EdTech, you acknowledge and agree to the terms stated in this Refund and Cancellation Policy.